Tuesday, September 23, 2008

Research Colloquia: Collaborative Technical problem Resolution Using Knowledge Management System

The School of Library and Information Studies, University of Alberta invites you to attend the following Research Colloquia:


Dinesh Rathi is currently Assistant Professor at the School of Library & Information Studies at the University of Alberta.

Collaborative Technical problem Resolution Using Knowledge Management System

The talk would present the findings from a study conducted to compare different types of help i.e., conventional built-in application help files, the ad hoc individualized face-to-face help provided by colleagues in informal workplace knowledge sharing interactions and the use of screenshots of trails through a computer application made by others and sharable through a Knowledge Management System. The talk also presents the potential of a representation to facilitate the sharing of technical how-to help in workplace environments and the power of a lightweight pilot study for uncovering issues for future systems redesign and more detailed evaluations.


When: Wednesday, October 1, 2008
Where: 3-01 Rutherford South, University of Alberta
Time: 12:00pm­1:30pm